JOM Headstock 1932 | Men's Premium Graphic Tee

• At Suono Monroy LLC, our apparel is made to order through our production partner. Each item is printed specifically for your order.
• We want you to be happy with your purchase. Please review the following return and refund conditions before placing your order.

1. Returns & Exchanges

We accept returns within 5 business days of delivery for customers who change their mind or are not satisfied with their purchase.

To qualify for a return:

• Return requests must be submitted within 5 business days of delivery.
• Items must be unworn, unwashed, and in their original condition.
• All original tags must remain attached.
• Items must be free of stains, odors, damage, or signs of use.

We do not offer direct exchanges. Customers wishing to purchase a different size or color may place a new order.

2. Return Shipping

Customers are responsible for all return shipping costs.

All returns must be authorized by Suono Monroy LLC before being shipped. Once approved, customers will receive the return instructions and designated U.S. return address.

Returns must be shipped to our designated return facility in Greensboro, North Carolina.

Customers are responsible for the returned package until it is delivered to our facility. We recommend using a shipping service that provides tracking.

Please do not send any items without prior authorization.

3. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will cover the original purchase price of the returned product only.

Original shipping charges are non-refundable, including orders that qualified for or were offered free shipping. Although no shipping fee may have been charged to the customer at checkout, shipping and fulfillment costs were incurred by Suono Monroy LLC.

Customers are also responsible for all return shipping costs, which must be paid directly to the shipping carrier.

Approved refunds will be issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to process the refund.

Items that do not meet our return conditions may be denied a refund.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or with a printing error, please contact us within 7 days of receiving your order.

Please include:

• Your order number.
• A description of the issue.
• Clear photos showing the affected product.

Once we review your claim, we will work with our production partner to provide an appropriate resolution, which may include a replacement or refund.

You will not be required to pay return shipping for confirmed manufacturing defects or printing errors unless otherwise required by law.

5. Lost Packages

If your order has not arrived, please contact us so we can investigate the shipment.

Claims for packages lost in transit must be reported within 15 days of the estimated delivery date.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered or is returned due to an incorrect or incomplete address, additional shipping charges may apply if reshipment is possible.

7. Cancellations

Because our products are made to order, cancellation requests must be submitted as soon as possible.

Orders may only be canceled if production has not yet started. Once an order enters production, cancellation may no longer be possible.

Please contact us immediately if you need to request a cancellation.

8. Contact Us

For all return, refund, or order-related inquiries, please contact us before sending any products back.

Please include your order number so we can assist you as quickly as possible.

9. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be restricted under applicable U.S. federal or state laws.